Novell Service Desk
Streamline and automate the way you provide IT services to your business
Reduce your mean time to repair (MTTR) and improve your service management environment by streamlining and automating service desk functions.
Novell Service Desk is a complete, best practices service desk solution
that is designed around ITIL v3 and based on open standards and a Web 2.0 interface.
Novell Service Desk software is ready to transform your service desk by:
- Delivering efficient and responsive support through a self-service portal for provisioning, self-help and managing requests.
- Optimizing processes and ensuring their use through templates that guide IT analysts through best practices for change and incident management.
- Reducing resolution times by cutting across organizational silos, and presenting the right information from incident, problem, change or asset records through a single pane.
- Connecting processes and activities across multiple Novell solutions.
- Increasing business, revenue, profitability and productivity through higher quality, more efficient and more effective IT services.
- Making members of the IT support staff more aware of business processes and the business impact of the services they provide.
- Reducing overall management and support costs, which leads directly to reduced TCO.
Take advantage of ITIL v3 processes.
Novell Service Desk provides fine-grained control over key business logic parameters for ITIL service support and delivery support processes. This impressive accomplishment translates directly into more complete and meaningful visibility into your organization’s infrastructure.